The Wireless Experience
  • 25-Jul-2017 to 25-Aug-2017 (EST)
  • Other
  • Toms River, NJ, USA
  • Salary
  • Full Time

A leading wireless solution and home automation AT&T retailer operating 80+ stores across the Northeast. The Wireless Experience is committed to providing unmatched customer service and product selection. We are currently seeking a full-time IT Support Technician to support our stores.

Description:

  • Support the point of sale computers and related systems in 80+ retail locations.
  • The ability to adapt and learn new technology is vital.  The field of IT, as well as the Retail landscape, are constantly changing.  This requires a motivated and self disciplined work style that can constantly adapt, diagnose, and document new tech issues while also continuing to resolve well known issues.
  • You will become a person our stores trust. They will rely on you to provide timely and accurate solutions to their technical problems.  If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you.

Responsibilities:

  • Give our sales representatives quick answers to simple IT issues using email and an online ticketing system. For more complex problems that require nuanced instruction, you will contact our stores via phone and/or provide clear, written instructions and technical manuals
  • Diagnose and troubleshoot software and hardware problems
  • When required, repair and upgrade PC hardware with replaceable units.
  • Assemble and Image computers, Install and configure software for use in store.
  • Configure operating systems and use remote desktop connections to provide immediate support
  • Talk stores through a series of actions, either via phone, email/ticket or video chat, until they've solved a technical issue.  
  • Follow up with stores to ensure their IT systems are fully functional after troubleshooting
  • Properly escalate unresolved issues to appropriate internal teams or 3rd party vendors.
  • Prioritize and manage several open issues at one time, and ensure issues are properly logged
  • Track computer system issues through to resolution, within agreed time limits
  • Maintain positive relationships with sales representatives and store managers

Requirements:

  • A+ Certification or equivalent PC Hardware and Windows Operating System experience required
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Additional certifications in Microsoft, CompTIA, or similar technologies is a plus
  • Ability to travel throughout the northeast to assist in setting up new locations.
The Wireless Experience
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