The Wireless Experience
  • 24-Jul-2017 to 24-Aug-2017 (EST)
  • Sales
  • Bel Air, MD, USA
  • Base + Commission
  • Full Time

A leading wireless solution and home automation AT&T retailer operating 80+ stores across the Northeast. The Wireless Experience is committed to providing unmatched customer service and product selection. We pride ourselves in making sure your experience with us is second to none.  At The Wireless Experience, the difference is clear!

 Job Description:

  • The Manager in training would help assist the Store Manager in the daily operation of a retail store.
  • Assist with employees schedules
  • Maintain inventory
  • Conduct physical inventories
  • Maintain store appearance
  • Complete day-to-day paperwork as directed.
  • Assist in the development, training and management of their assigned team and ensure an extraordinary customer experience at all times.
  • Develop and attain customer experience and sales objectives for store
  • Sell all products and services offered by the Company
  • Meet all sales objectives
  • Handle all administrative aspects of the sale including: accepting phone and accessory inventory, accepting customer payments
  • Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features
  • Handle service inquiries from customers, provide efficient, courteous customer service and assist in all aspects of product offerings and services
  • Ensure an extraordinary customer experience
  • Position is commissioned and quota based
  • Assist in coaching and counseling sales rep after observing a sale
  • Serve as a sales floor lead when manager is unavailable  

Duties and Responsibilities:

    • Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
    • Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience.
    • Consistently demonstrate excellent leadership and coaching skills.
    • Conducting administrative duties in a timely and efficient manner as requested by manager
    • Maintain appearance of store, including cleaning the store and ensuring that the store remains audit compliant.
    • Performing inventory counts and cash reconciliation in a timely and efficient manner. Self-motivated, positive, and a team player with strong interpersonal skills to lead a staff
    • Develop and maintain long-term relationships with customers as well as local community leaders.
    • Assist Store Manager in training and developing sales staff to increase product knowledge, create high levels of motivation, and inspire team to achieve assigned performance goals.  
    • Able to execute all point-of-sales transactions, nightly reconciliation, etc. in accordance with company standards and audits for accuracy.
    • Ensure store is opened and closed appropriately following standard procedures.

 

The successful candidate will be able to perform the following with or without reasonable accommodation:

  •  Ability to work flexible hours, including evenings, weekends and holidays.                                                            
  • Ability to stand for long periods of time
  • Ability to complete all paperwork completely, accurately, in a timely manner
  • Ability to operate a personal computer, wireless equipment, copier and fax
  • Ability to work in other locations as the needs of the business dictate may be required
  • Complete all aspects of opening and closing the store in accordance with written procedures
  • Assists with inventory maintenance
  • Required to wear team colors
  • Minimum of 3 years retail experience preferred

 

 

 

 

The Wireless Experience
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